This FAQ page is designed to answer your questions about shopping on us.noorgee.com. If you can’t find the answer you’re looking for here, please feel free to contact our customer service team.
General Questions
- Is your website secure?
Absolutely! We use secure encryption server & technology to protect your personal information and financial data.
- What currency do your prices reflect?
All our prices are listed in United stat dollar (USD), but we accept all kind of currencies with all banking method support .
- Do you offer Cash on Delivery (COD)?
COD is not allow for each customer. This method is only for Golden Customers.
- What are your delivery timelines?
Delivery timelines can vary depending on your location and the items you order. However, we strive to deliver most orders within 7-10 business days within United State of America.
Ordering & Payment
- How do I place an order?
Simply browse our selection, add items to your cart, and proceed to checkout. You will be prompted to create an account. During checkout, you can choose your preferred delivery method and payment option.
- What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Cash on Delivery (COD)
- Debit/Credit Cards (Visa, Mastercard)
- Online Direct Bank Transfer
- Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been shipped yet. Please contact our customer service team to initiate a cancellation.
Returns & Exchanges
- What is your return policy?
We offer a hassle-free return policy for most items. You can return unused and unopened items within 7 days of delivery for a full refund. Please see our full return policy for details on exceptions and procedures.
- How do I exchange an item?
Unfortunately, we don’t currently offer direct exchanges. However, you can return your unwanted item and use the refunded amount to purchase the new item.
Customer Service
- How can I contact customer service?
You can contact our friendly customer service team by phone at 0340-0220660, email at admin@noorgee.com, or through our live chat function on the website.
- What are your customer service hours?
Our customer service team is available to assist you from 9AM to 5PM, Monday to Friday US Standard Time .
We hope this FAQ page has been helpful. If you have any further questions, please don’t hesitate to contact us.